Once an order is placed, it is then processed, packed and the shipment is dispatched within the next 24-hours through our trusted delivery partner. An email is sent to the customer with the shipment tracking details and the invoice of the purchase. It takes us 5 – 7 business days from the day of dispatch to deliver the product to our customer outside of Bengaluru and 48 hours [2 business days] within Bengaluru region. We currently deliver within India to approximately 17000 Pin codes across almost 2000 cities through renowned and trusted logistic partners.
CANCELLATION, RETURN & EXCHANGE
Orders placed on silverglow.in can be canceled within 24 hours of placing an order. Once the order starts to process silverglow.in holds the right to accept the cancellation of the placed order. silverglow.in holds the right to cancel the order if it’s unable to fulfill the orders placed.
silverglow.in holds the responsibility to replace or refund for the damaged product if found, though it takes the utmost care while packing and shipping the product perfectly till it reaches the customer. Customers should inform about the damaged goods within 24 hours after receiving the shipment thereafter the claims cannot be entertained.
The refund for any cancelled/return order is processed within 48-hours of receiving back an order and its qualification through the Silver Magic return approval process. The refund amount is then credited to the source account within the next 7 business days.